do you ship the ceramic set to canada? been waiting on the restock for ages
Every comment, handled from one place.
Replim brings Instagram, Facebook, LinkedIn and YouTube comments into one working inbox. See what needs attention, prepare the right reply, and answer without opening four tabs.
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Unanswered
3
Choose a comment to open the reply workspace.
Rosa Lindqvist
Post: Free shipping this week
order 4482, nine days and still no tracking update. starting to worry
Nothing is sent until a person approves it.
One queue
Four comment sections become one queue.
Replim keeps the comment, the post it belongs to, the platform and the person together. Your team sees what is new, what is waiting and what has already been answered.
Instagram
34 new
A shipping question from this morning is now on page two.
Facebook
12 new
A delivery complaint is sitting under a post from last week.
LinkedIn
5 new
A question about team pricing has had no reply for two days.
YouTube
61 new
The same question about the mic has been asked three times.
Four logins, four notification counts, and no shared view of what has been handled.
Inbox
order 4482, nine days and still no tracking update. starting to worry
does the mount fit a 3rd gen or only the 4th? cant tell from the video
Is there a version of this for teams under 10 people?
One list, one status per comment, and the platform kept visible on every row.
Priority
Know what deserves a reply first.
Every comment is tagged as it arrives, so a buying question does not sit behind forty compliments. Try the filters below on a sample inbox.
Sample inbox
do you ship the ceramic set to canada? been waiting on the restock for ages
order 4482, nine days and still no tracking update. starting to worry
does the mount fit a 3rd gen or only the 4th? cant tell from the video
Is there a version of this for teams under 10 people?
second time asking, whats the lead time on custom orders?
the replacement arrived and it is perfect. thanks for sorting it out so fast
🔥🔥 check my page for free followers 🔥🔥
shipping took forever and support never replied to my email
No sample comments match that filter.
Reply workspace
Start from a reply that already sounds like you.
Replim reads the guidance you save about your voice and prepares a starting point. You keep the comment, the post and the history in view while you decide what to send.
Reply workspace
do you ship the ceramic set to canada? been waiting on the restock for ages
Post: Ceramic set restock
Draft, not sent
Nothing is sent until a person approves it.
Buying questions
Catch the questions that were about to buy.
A question about sizing, shipping or availability is a customer asking to be sold to. Replim marks those separately so they do not disappear under the rest of the thread.
- Arrives "do you ship the ceramic set to canada?"
- Tagged Marked as a buying question and pulled into its own view.
- Answered Someone confirms the shipping region and the restock date.
Urgent comments
Give the angry ones a shorter path to a person.
Replim can flag wording that usually needs a faster answer. It is a signal, not a verdict. Your team reads it and decides what happens next.
Needs attention
11 minutes old
order 4482, nine days and still no tracking update. starting to worry
Flagged because of the delivery delay and the order number, not because of the tone alone.
Audience
See what changed, not just how many comments arrived.
A count of comments does not tell you anything you can act on. Replim groups repeated questions so you can see what your audience started asking about this week.
Shipping to Canada
do you ship the ceramic set to canada?
canada shipping? cant find it at checkout
is there a canada option coming back
Reading the actual comments is what tells you whether to change the shipping page or the product description.
Custom order lead time
second time asking, whats the lead time on custom orders?
How long does a custom run usually take?
Reading the actual comments is what tells you whether to change the shipping page or the product description.
Ceramic set restock
when is the restock 😩
any date on the ceramic set coming back?
Reading the actual comments is what tells you whether to change the shipping page or the product description.
Shared inbox
Everyone sees what has already been handled.
A workspace is shared. When someone answers a comment its status changes for the whole team, so two people do not reply to the same person with two different answers.
- Owner, admin and member roles on one workspace.
- Every comment carries a status: unread, read, answered or archived.
- Spam can be pushed out of the working queue.
Assigning a comment to a specific teammate and leaving internal notes are on the roadmap. They are not built yet, so they are not shown here.
Workspace
Sam Whitfield
Owner
Priya Raman
Admin
Joel Ferreira
Member
Statuses in use
Unread
Read
Answered
Archived
Use cases
The same inbox, different comments.
Order questions and delivery problems arrive in the same place as the compliments, so nothing sits under a product post for a week.
do you ship the ceramic set to canada?
order 4482, nine days and still no tracking update
whats the lead time on custom orders?
Sponsorship notes and the same three audience questions stop getting buried under a thousand replies on the last upload.
who handles your brand partnerships? would love to talk
what mic is that? asked on the last two videos too
🔥 free followers on my page 🔥
Bug reports and pricing questions posted under a launch announcement reach the person who can answer them.
Is there a version of this for teams under 10 people?
The export button throws an error on Safari for us
any plans for an API? that is the blocker for us
Each client account keeps its own inbox and its own reply guidance, so the voice does not blur between brands.
is the serum safe for sensitive skin?
still waiting on a response from last week
where can i buy this in the UK?
Where Replim is today
Replim is early, so here is exactly what works.
There are no customer logos on this page because Replim does not have customers to name yet. Instead, here is an honest list of what is finished, what is being connected and what is still on the list.
Working now
- One inbox view for Instagram, Facebook, LinkedIn and YouTube comments
- Filters for unread, questions, complaints and buying intent
- Suggested replies prepared from your saved guidance
- Sentiment, question, complaint and buying intent tagging
- A shared workspace with owner, admin and member roles
- Free account with a 14 day Growth trial and no card
Being connected
- Collecting comments automatically from your connected accounts
- Sending an approved reply back to the original platform
- Finishing account connection for all four platforms
Planned
- Assigning a comment to a specific teammate
- Internal notes on a comment thread
- Separate client workspaces for agencies
What Replim can and cannot touch
- Replim reads comments from the accounts you connect. It does not read your direct messages.
- Replim does not post anything on its own. A person approves every reply.
- Suggested replies stay drafts until someone approves them.
- You can disconnect any account from the Connections page and the access is revoked.
A note from the team
Replim started because keeping up with comments across four platforms is a real job that no publishing tool takes seriously. The inbox, the tagging and the reply workspace work today. Collecting comments automatically is the piece we are finishing now.
If you sign up during this period you are early, and the build status above is what you get. We would rather tell you that here than after you connect an account.
Pricing
Priced on the accounts you connect and the comments you collect.
Billing
Starter
One person looking after one brand
$29 per month
Billed monthly
- Connected accounts
- 3
- Comments per month
- 2,000
- Seats
- 1
- One inbox for all four platforms
- Sentiment and intent tagging
- Comment filters and search
Starts your free trial
Growth
A brand with a small team answering together
$79 per month
Billed monthly
- Connected accounts
- 8
- Comments per month
- 10,000
- Seats
- 5
- Everything in Starter
- Suggested replies from your guidance
- Buying question detection
- Audience summaries
Agency
Teams looking after several brands at once
$199 per month
Billed monthly
- Connected accounts
- 25
- Comments per month
- 50,000
- Seats
- 15
- Everything in Growth
- Several workspaces
- Saved guidance per brand
- Priority support
A connected account is one profile, page or channel. An Instagram profile and a Facebook page count as two.
A comment counts once when it is collected into your inbox. Replies you send do not count, and the number resets each month.
The trial is 14 days on Growth, starts when you create an account, and does not ask for a card. Card payments are not enabled yet, so nothing can be charged.
FAQ
The questions worth asking before you sign up.
Which platforms does Replim support?
Instagram, Facebook, LinkedIn and YouTube comments. Replim does not schedule or publish posts, and it does not read direct messages.
Can Replim post a reply without me approving it?
No. Suggested replies are drafts. A person reads, edits and approves every one. There is no automatic sending.
Is Replim finished?
Not yet. The inbox, filters, tagging and suggested replies work. Collecting comments automatically from connected accounts and sending an approved reply back to the platform are still being connected. The build status section on this page lists exactly where each piece stands.
How are account permissions handled?
You connect an account through its own login screen and Replim only receives the access that screen grants. You can disconnect an account from the Connections page at any time, which revokes that access.
Can I edit a suggested reply?
Yes. Every suggestion is editable text. You can rewrite it, replace it entirely, or discard it and write your own.
Can teammates share one inbox?
Yes. A workspace can have several members with owner, admin or member roles, and everyone sees the same comments and their current status. Assigning a comment to a specific person is planned but not built yet.
What counts toward the monthly comment limit?
Each comment collected into your inbox in a calendar month counts once. Replies you send do not count, and the counter resets at the start of each month.
What does a connected account mean?
One social profile, page or channel. An Instagram profile and a Facebook page are two connected accounts.
Do I need a credit card to start?
No. Creating an account gives you a 14 day Growth trial and no card is requested. Card payments are not yet enabled, so nothing can be charged during the trial.
What happens if I disconnect an account?
Replim stops receiving new comments from it. Comments already in your inbox stay there so your history and past replies are not lost.
Open one inbox tomorrow, not four notification tabs.
Create a workspace, save the guidance that describes your voice, and get your comments into one place your team can actually work through.
Start free14 day Growth trial. No card needed. Read the build status above before you connect an account.